NN Case Study BG
NN Case Study BG
NN Case Study BG

NN Pojišťovna

A state-of-the-art customer website for complete access to your insurance and savings

10-2021 - ongoing

NN Pojišťovna

A state-of-the-art customer website for complete access to your insurance and savings

10-2021 - ongoing

NN Pojišťovna

A state-of-the-art customer website for complete access to your insurance and savings

10-2021 - ongoing

The Dutch-based NN Insurance has been a steady provider of insurance services on the Czech market for over 30 years, offering a wide variety of products ranging from life insurance to pension plans. Our cooperation started with the development of a custom backend solution for a new customer website.

The Dutch-based NN Insurance has been a steady provider of insurance services on the Czech market for over 30 years, offering a wide variety of products ranging from life insurance to pension plans. Our cooperation started with the development of a custom backend solution for a new customer website.

Technologies

Technologies

Technologies

Microsoft Azure, Azure ADB2C, Azure Functions, Azure API Management, .NET 6, Microsoft Power Apps, React, C#

Microsoft Azure, Azure ADB2C, Azure Functions, Azure API Management, .NET 6, Microsoft Power Apps, React, C#

Microsoft Azure, Azure ADB2C, Azure Functions, Azure API Management, .NET 6, Microsoft Power Apps, React, C#

The development commenced as part of an agile transformation of the entire company. Its goal was to modernize aging software and give customers a comprehensive application where they could manage their savings and insurance plans. However, the legacy version was equipped with limited features and could only work properly on desktop, which is why we embraced a mobile-first philosophy and built the new version around strategic UX and UI changes.

While our friends and colleagues at Megumethod handled frontend duties, our mission was to come up with a backend solution that would replace the old one. Interconnecting on-premise services and Oracle databases with Microsoft Azure cloud services posed one of the biggest challenges we had to face. Evolving the whole network to a hybrid model also meant maintaining high security standards. As a result, we implemented Azure ADB2C, an access management solution, for users logging in via their bank identity.

Similarly, we completely redesigned client registration and authentification. On the old system, clients were asked to verify their identity through mail. The company wished to streamline the process because of delivery issues and clients running out of patience. Hence, in the new version, all clients can complete authentification through BankID or other preferred methods of verification. As a much-welcome side effect, the company’s customer support line has been reporting a steep drop in calls regarding login issues.

We also integrated a monitoring service utilizing Adobe Azure Insights and Microsoft Power BI, which is used primarily for tracking user activity. The main idea lies in getting insights into how clients use the website so that customer support can pinpoint potential obstacles and help clients overcome them. To do so, customer support uses our internally developed software based on Microsoft Power Apps.

The finished .NET 6 backend solution runs on the serverless services of Azure Functions. In its entirety, it serves as a rock-solid backbone to an intuitive web portal that offers instant access to all insurance products within a few clicks.

"Cooperation with NetGlade brought us a relevant contribution to the new customer portal project from day one. A few examples: We needed to connect to an existing Oracle database, and colleagues helped us implement this entire application layer. An essential part of the project is the logic of the registration process. Here we received not only the technical implementation, but also analysis, design and consultation with our business and cyber security representatives. The entire backend part of the repository is very readable and extensible. At each stage of the project, we received relevant tips on Azure architecture. If I could go back in time and do the whole project again, I would make some decisions differently. But I would definitely keep choosing NetGlade, it turned out to be a productive partnership.”

Vít Miština

Vít Miština

Head of Technology Client Pillar

NN

"Cooperation with NetGlade brought us a relevant contribution to the new customer portal project from day one. A few examples: We needed to connect to an existing Oracle database, and colleagues helped us implement this entire application layer. An essential part of the project is the logic of the registration process. Here we received not only the technical implementation, but also analysis, design and consultation with our business and cyber security representatives. The entire backend part of the repository is very readable and extensible. At each stage of the project, we received relevant tips on Azure architecture. If I could go back in time and do the whole project again, I would make some decisions differently. But I would definitely keep choosing NetGlade, it turned out to be a productive partnership.”

Vít Miština

Vít Miština

Head of Technology Client Pillar

NN

"Cooperation with NetGlade brought us a relevant contribution to the new customer portal project from day one. A few examples: We needed to connect to an existing Oracle database, and colleagues helped us implement this entire application layer. An essential part of the project is the logic of the registration process. Here we received not only the technical implementation, but also analysis, design and consultation with our business and cyber security representatives. The entire backend part of the repository is very readable and extensible. At each stage of the project, we received relevant tips on Azure architecture. If I could go back in time and do the whole project again, I would make some decisions differently. But I would definitely keep choosing NetGlade, it turned out to be a productive partnership.”

Vít Miština

Vít Miština

Head of Technology Client Pillar

NN